Earth Heart Therapies | Terms & Conditions of Booking

These Terms & Conditions (“Terms”) set out the agreement between Earth Heart Therapies (“we/us/our”) and you (“the client”) when booking and attending craniosacral therapy sessions, whether in person or online. By booking a session via our online scheduling system (Acuity Scheduling), you agree to these Terms.

1. Booking & Payment

  • All appointments must be booked via our online booking system (Acuity Scheduling) apart from equine Craniosacral Therapy which must be booked directly via phone or email.

  • Payment is made in full at the end of your appointment.

2. Cancellations & Rescheduling

  • We require a minimum of 24 hours’ notice if you wish to cancel or reschedule your appointment.

  • Cancellations or rescheduling made with less than 24 hours’ notice will be charged in full and are non-refundable.

  • If you fail to attend your appointment without notice (“no-show”), the full fee will apply.

  • To cancel or reschedule, please use the link provided in your Acuity Scheduling confirmation email.

3. Session Conduct

  • Craniosacral therapy is a complementary therapy and does not replace medical care. It is not a substitute for professional diagnosis, treatment, or advice from your GP or other healthcare providers.

  • You agree to inform your therapist of any relevant health conditions, medical history, or changes to your health prior to your session.

  • We reserve the right to decline or discontinue treatment if it is considered unsafe or inappropriate for you.

4. Online Appointments

  • For online sessions, you are responsible for ensuring you have a suitable private space, reliable internet connection, and access to Zoom.

  • We cannot be held responsible for technical issues on your side (e.g. poor connection, device failure). If a session is disrupted due to technical issues on our side, it will be rescheduled at no extra cost.

5. Confidentiality & Data Protection

  • All personal information shared with us will be treated as strictly confidential and in accordance with our Privacy Policy.

  • Session notes may be taken for professional purposes but will be stored securely and never shared without your consent, except where required by law.

  • Our booking system (Acuity Scheduling) may collect and process personal information in line with their own privacy policy.

6. Liability

  • While craniosacral therapy is generally considered safe, you accept that all treatments are undertaken voluntarily and at your own risk.

  • We are not liable for any loss, damage, or injury arising from your use of our services, except in cases of proven negligence or malpractice.

7. Changes to Services

  • We reserve the right to update session fees, availability, or these Terms at any time.

  • Clients will be notified of significant changes where possible, and the most current version of these Terms will always be available on our website.

8. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of England and Wales.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

By booking a session with Earth Heart Therapies, you confirm that you have read, understood, and agree to these Terms & Conditions.